DONATE

Do you have good quality furniture or electrical items that you no longer require?

We offer a free collection service for furniture and electrical items, ideal if you just need to clear out any good quality chairs, beds, tables or TVs.

We love donations of high quality items!

Whether you're making space in your wardrobe by getting rid of old clothes, freeing yourself of unwanted books, or just having a bit of a clear out, you can use our free collection service or bring your pre-loved goods down to our shop.

Free collection

We offer a free collection of items such as

• SOFAS
• SUITES
• ARM CHAIRS
• SOFABEDS
• WARDROBES
• CHEST OF DRAWERS
• BEDSIDE CABINETS
• BEDS
• MATTRESSES
• FRIDGES
• FREEZERS
• LIVING AND DINING ROOM FURNITURE

To enquire further or to arrange a FREE collection Tel: 01389 733733 (Anytime)

Collection Area

If you live in West Dunbartonshire / Helensburgh and have furniture or household items you wish to donate, then please contact us by phone or call in to our shop and we will arrange for it to be collected free of charge.

All donations received will be given to people in need or sold in the Home from Home shop for reuse.

What we can accept

We collect most household items including 3-piece suites, beds, chests of drawers, tables and chairs, wardrobes, wall units, fridges and freezers.

Before you donate we need to ask some questions:

• Is everything in good condition, free from rips and tears in good working order?
• Sofas, Chairs, mattresses must be in good clean condition, not stained, marked or ripped.
• Is everything complete? - if dismantled all fixtures, nuts and bolts need to be present
• Any white goods (fridges and freezers) must be less than 5 years old, clean, undamaged and in good working order
• Are large electricals less than 5 years old and still in good working order?
• Are sofas still firm to sit on, the leather in good condition, not cracked or split?
• Can large items be easily removed from your property in one piece?
• All upholstered goods must have a Furniture and Furnishings (Fire) (Safety) Regulations 1988 safety label attached.( See examples of labels to look for below )
• Are you within our collection area?
  
  West Dunbartonshire / Helensburgh.

Please do not be offended about the questions we ask, we need to check all items are legally compliant, in good condition, have not come to the end of their useful life and we can pass on to our customers.

If we cannot accept your items but believe another organisation can help you we will let you know.

If we are collecting items from you on our van, we are unable to accept any items until they have been viewed by the driver.

What we cannot accept

Unfortunately, we cannot take all items offered to us. Items that are stained, marked, or ripped regretfully cannot be accepted.

Other items not accepted include furniture containing woodworm, gas appliances, electrical items in need of major repair or in a rusty condition, and upholstered goods that do not meet the Furniture and Furnishings (Fire) (Safety) Regulations 1988.

Regretfully we are unable to accept exceptionally large and/or heavy items due to the risks to our drivers associated with lifting and moving them.

Goods left outside in wet weather will also be rejected.

Broken televisions or other non-working electricals.

We do our best to check that furniture is acceptable before we collect it. However, occasionally our drivers will decide that they cannot take your item/s. This is based on issues such as quality, size, and risks to health and safety. They will clearly explain their decision not to take any item/s.

Fire safety labels

There are versions of a fire labels as shown in this section. They are permanent and will be sewn into or stapled to the item.

Unfortunately WE CANNOT ACCEPT items where the labels are not on each individual item.

The fire label may be on any external surface of the item including underneath removable seating and cushions.

Beds and Mattresses

Upholstered Goods

Glass larger than 21cm x 30cm

Glass larger than 21cm x 30cm (the size of an A4 sheet of paper) must be toughened or laminated. This is usually indicated by a BS kite mark or reference number